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• The expected comfortable ride on the Delhi-Gurgaon expressway by the 2020s seems to have ended. If the private developer is to be blamed for its failure to improve the traffic clearance at the two toll plazas, the Haryana government and Gurgaon administration have also contributed to the mess.With hardly any steps taken to improve the local road network along the expressway, the efficiency of the high-speed corridor has taken a beating. Service roads get choked with vehicles and even the tail-end spills over to the main carriageway.
• An independent study conducted by the National Highways Authority of India (NHAI) has pointed out how the state administrations in Gurgaon and Delhi have failed to augment their own facilities for better traffic movement within the city by pushing most of the traffic to use the expressway.The study by a retired director general (highways) has pointed out that "the local road network in the Haryana portion has been planned in such a manner that the fourth link of the network grids abutting the national highways is provided by the service roads forcing it to function as access roads for properties while their design functions are to facilitate the movement of local traffic not meant for the highway and act as entry/ exit ramps." This is what happens in case of traffic between Kendriya Vihar, Ambience Mall and DLF City junction, IFFCO Chowk and Sector 17. The report says the traffic on these stretches should have moved on to separate local links of the city network rather than on the service roads.
• The report also points out that treating service roads as a part of the local network is an "unacceptable" feature of the land use and transport plan. It recommends that the network grid should be closed for all local links other than the NH service roads. Moreover, there are service roads like the ones near Khandsa and Narsinghpur which remain under sewage water throughout the year. "No one can use these stretches and that forces people to drive in the wrong direction. The NHAI puts the blame on Haryana since it has failed to manage the sewage flow. But eventually, people who use the road are facing the problems," said Anil Sood of CHETNA, who had taken up the issue with the NHAI.However, all these don't give a clean chit to the NHAI. There are stretches in the Delhi portion, which don't have the service road. Though earlier the authority had claimed that a contract has been awarded for constructing a service road between Rajokri and Palam crossing, nothing is visible on the ground.

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