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Railway Officials Ordered to Pay Rs 15,000 as Compensation to Complainant..

  • The consumer protection forum, Kanpur, on Saturday ordered senior divisional commercial manager, Northern Railway and station masters of Moradabad and Chandausi railway stations to pay a sum of Rs 15,000 to complainant Ankit Awasthi within 30 days of the order.Complainant Ankit Awasthi, a resident of Vinayakpur in Kanpur had alleged that he had purchased two reserved tickets of Sangam Express from Kanpur to Dehradun. On the day of the journey, he could enter his coach as all the doors were closed. He and other passengers had complained to the railway authorities. They had asked them to travel in any class and conductor would provide seats in the running train. At Chandausi railway station, the train authorities asked them to come out from the compartment as they were not entitled to travel in an AC coach. As a result, they had to drop the journey at Moradabad railway station. The aggrieved passengers had lodged a complaint with the station master.

  • The railway officials appeared in the forum and denied the charges and said that all the doors of bogies were open on that day and not a single passenger had lodged a complained about any trouble. Therefore, the complaint was liable to be rejected.LB Singh, president of the forum and member Ganesh Prasad observed that the railway authorities had failed to perform the duty properly and ordered to pay a sum of Rs 15,000 to Awasthi.

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