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Navigant Technologies, a mid market outsourcing company providing customer interaction solutions to domestic public sector companies, was today awarded a multi-crore contract by Indraprastha Gas Limited (IGL) for the Delhi National Capital Territory (NCT) & National Capital Region (NCR).

As on 31.03. 2013, IGL provided piped natural gas (PNG) connection to 3.9 lakh and 1,382 industrial and commerical users in the region, according to a release. IGL has awarded the contract to Navigant Technologies for providing 24X7 telephonic support, both inbound and outbound to its PNG users in the NCT & NCR region. Under the contract, Navigant is responsible for disseminating information to users on new connections, billing queries, transfer cases, and is the first line of redressal for IGL's PNG users for complaints such as faulty connections, cheque misplacement, emergency calls (e.g. for leakage), the release added.

Navigant's call centre currently supports 3,000 to 4,000 calls everyday from IGL's PNG users. It expects this call volume to increase by nearly 200 Percent over the time frame of the contract, in line with IGL's expansion plans.

Ankur Bhatia, founder & CEO, Navigant Technologies said, " With the IGL contract, we gain stronger foothold in the public sector domain. Navigant already provides outsourcing services to Municipal Corporation of Gurgaon (MCG), East Municipal Corporation of Delhi (East MCD), and others."

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